PATIENTS' RIGHTS AND RESPONSIBILITIES
According to the national patients' rights charter every patient has the right to:
A healthy and safe environment
Participation in decision-making
Access to health care services which include:
Receiving timely emergency care
Treatment and rehabilitation
Provision for special needs
A positive disposition
Knowledge of ones own health insurance / medical aid scheme
Choice of health services
Be treated by a named health care provider
Confidentiality and privacy
Refusal of treatment
Be referred for a second opinion
Continuity of care
Complain about health services
Every patient or client has the following responsibilities:
To take care of his or her health.
To care for and protect the environment.
To respect the rights of other patients and health providers.
To utilise the health care system properly and not abuse it.
To know his or her local health service and what they offer.
To provide health care providers with the relevant and accurate information for diagnostic, treatment, rehabilitation or counselling purposes.
To advise the health care providers on his or her wishes with regard to his or her death.
To comply with the prescribed treatment or rehabilitation procedures.
To enquire about the related costs of the treatment and / or rehabilitation and arrange for payment.
To take care of health records in his or her possession.
If you feel that any of these rights have not been met please consult our complaints page.