Return and Refunds Policy

Return and Refunds Policy 

For hygiene reasons, personal grooming items, audio sound equipment, cosmetics, pantyhose, jewellery for any body piercings, and prescribed & non-prescribed medication cannot be returned, except where defective. 

 The re-dispensing of a medicine which has been returned is prohibited.

 Pharmago, Delivery Partners and or registered Pharmacies will accordingly not accept the return of any medicine for credit or replacement unless there is a defect in the medicine or its packaging at the time of supply, or if an incorrect medicine has been dispensed. 

Should you wish to return items received, you are to; Direct an email to returns@pharmago.co.za, detailing all visible defects and or incorrect items delivered together with pictures of items received, your full name, contact detail and purchase invoice, within a period of 2 hours of order being delivered. 

 Any requests for returns shall be resolved between you and the relevant Pharmacy; your respective rights and obligations being as set out in these Terms and Conditions. 

PharmaGo, its delivery partners and or registered pharmacies reserves its right to reject a return request should it deem that any medicines or other products were tampered with or not in its original packaging.